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mary@psg.us
Mary Mead Lofy is an organizational consultant who has worked with Public Strategies Group since 2000. As part of the PSG team, Mary recently completed four years as co-project lead with the New York City Finance Department to assist it to transform the way the agency does business, to incorporate results-based focus and performance measurement systems, to emphasize and institutionalize customer satisfaction practices and measurements. She led a team who designed and piloted a performance improvement program for the U.S. Dept. of Education-Federal Student Aid that focused on teaching basic performance management skills through use of a “balanced scorecard” emphasizing customer satisfaction, employee engagement and fiscal accountability.In the State of Iowa, Mary acted as |
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project manager for an innovative program for 6 state agencies to “reinvent” themselves to achieve performance results. These Charter Agencies agreed to exchange freedom to implement innovative practices and rule changes in exchange for achieving measureable results. Charter Agencies received two national awards, Harvard University’s Innovations in American Government Award, and the Council of State Governments’ Innovations in Government Award. Additionally, Mary worked with US Treasury Dept-Community Oriented Policing (COPS) to deliver to middle managers and senior executives a Leadership Training Program. Mary was part of a team that worked with the State of New York Dept of Transportation to establish innovative, results-based changes in their systems.
Since 1989, Mary has been a partner in Lofy Associates with her husband, Chuck. Working alone or together, the Lofys help organizations and businesses to revitalize themselves by dealing constructively with the challenges of change. Lofy Associates has consulted with municipal, state and federal agencies; with universities and school districts; Fortune 500 companies, not-for-profit organizations.
Mary and Chuck Lofy wrote a book about their work and methods, Vitality: Using Change, Trust and Leadership to Ignite Your Organization’s Spirit. Using stories drawn from their experience, the Lofys explain the method they developed and honed over the years to guide organizations and businesses through the inevitable chaos of change toward a fresh clarification of purpose and, ultimately, to revitalization – a process one colleague dubbed “doing the Lofy Loop.”
Mary brings a mosaic of public and private sector experience to her work. Mary is a former business owner, elected official, and community leader. Her public sector experience includes winning elective office to the Mankato MN City Council, where she served 2 four-year terms. Mary served on a number of state and local advisory councils, including the Mankato Housing and Redevelopment Authority.
Mary Mead Lofy holds a PhD in Human and Organizational Systems and an MA in Organizational Development from Fielding Graduate University in Santa Barbara, CA. She has a BA in English from Dominican College, Houston, TX, and did graduate work at Marquette University in Milwaukee. She resides in Minneapolis with her husband Chuck Lofy.
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