| linh@msideconsult.com
I’ve always been interested in how people work and behave, individually and in groups. At Yale, this interest led to the study of anthropology, both physical (how the human body works, evolved, and why) and social (how people self-identify and behave as cultures). What does one do in life with an undergraduate degree in anthropology? Start a restaurant business, run a sporting goods store, go into financial consulting, transition to management consulting, and end up with one’s own change management business of course!
|
 |
 |
Throughout my 19 years of managing and consulting, I’ve been inspired by several universal principles. First, people are motivated to do good. Second, organizations perform at their peak when people understand and commit to shared goals, intentions, and outcomes. Third, achieving this alignment of goals, intentions, and outcomes requires leadership that inspires, focuses, and steers. And fourth, alignment and good intentions alone don’t guarantee sustainable results; organizations also need excellent execution and enabling capabilities to succeed.
In applying these principles, I’ve seen my clients achieve amazing, transformational results when they put the customers first; align their business processes, technologies and people to this primary objective; and execute change with stakeholder involvement, discipline and rigor.
I’ve been blessed with a career that has allowed me to serve many wonderful organizations. At Cambridge Associates – a highly-regarded investment and financial consulting company where I spent five years serving endowments and other nonprofit clients – I helped develop career paths, design jobs, and implement training and professional development for Cambridge’s consulting associates and analysts. These endeavors helped Cambridge grow rapidly during the 1980s, and still serve as the foundation for Cambridge’s human resource practices today.
Then in my 12+ years as a consultant, then partner, at Accenture – one of the world’s largest IT services and management consulting firms – I had the privilege of leading large engagements that brought together strategy, technology, process, and organizational change to help clients transform their businesses and cultures. These clients included among others: the U.S. Department of Treasury, where I helped create the Treasury CIO Organization and the Department’s first enterprise wide IT Strategic Plan; the U.S. Department of Homeland Security, where I headed Accenture’s Implementation Management and Organizational Change team in support of US-VISIT, the ground-breaking program transforming U.S. border and immigration management processes post 9/11/01; and the U.S. Department of Education’s Office of Federal Student Aid, where I had the privilege of working with PSG to help create a “post bureaucratic”, customer focused, and high performing organization.
One of my greatest pleasures at Accenture was leading the firm’s U.S. Government Human Performance practice, a community of bright, hard working, and passionate people delivering organizational strategy, change management, HR and workforce transformation services to help government and public sector clients succeed.
My focus now as a small business is on organizational strategy, change management, and coaching. I feel fortunate to be part of the PSG network, contributing to public service and positive change. I am even more fortunate to be a new parent – to be filled every day with the blessings of the Universe and the love of my wife and young daughter. I hope to have the opportunity to serve you.
|
