- working together - new strategies are formed.
The 55-year-old in me draws on my experience leading public sector organizations and supporting long-term client success. For example, I was the champion of a multi-year re-engineering effort in Minnesota that redesigned the sales tax system "as if the taxpayer really mattered" - making it much easier to comply.
I have a favorite PSG way to use both my 13- and 55-year old skills. While each engagement is unique, our design lab process allows clients a safe place to challenge the working assumptions of today and create a new service or service delivery design for tomorrow. As a consultant, I have helped leaders committed to child protection, property tax equity, child support collection, health consumer advocacy, and wastewater treatment design new approaches to their work. I especially enjoy those moments of "aha" when a break-through thought means better results for customers of government.
Another thing we should talk about regarding my birthday (besides sending me greeting anywhere close February 29th) is that I am a Baby Boomer. We "pig in the python" Baby Boomers are about to bring a heightened demand on public services at the same time we are retiring. If you have thought the public sector has been working with rising expectations and fewer resources for the last fifteen years, I say, "You ain't seen nothing yet." In my mind, this is another reason why public transformation is imperative.
Last, my age has brought me to a time in my life where I am spending more time with family and friends. I realized again recently that my husband and two adult children see and experience the 55-year-old in me much more than the fun 13-year-old. But I'm working on that! |
