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Summary of Engagement
A Pasadena, California non-profit organization, Community Vision Unlimited
was interested in "attracting" the City government to a focused contribution
to the "Healthy Cities" concept. Work had been done, community-wide
to develop a set of dimensions that would describe a "healthy City of Pasadena."
Each of the dimensions included a set of performance indicators and "targets."
Community Vision put up approximately $150,000 to hire consultants to assist
the City in developing a performance budget whose outcome indicators were
linked to the outcomes desired of a healthy community. The City committed
to spend and additional $150,000 over three years to support the project.
In Phase I we undertook a highly abreviated form of "action planning"
in order to cement the relationship. This was two days of interviews
on site and several interviews over the phone that would inform a more
specific proposal for a second phase in which the City's performance measurements would be developed, incorporated into the budget process, and linked tothe healthy cities indicators.
In Phase II we worked with each City department on performance measurement.
Key departmental staff were involved in a half-day training on results-based
performance measures. We reviewed all the measures, worked with the
City Manager during the budget process to make sure the measures were focused
on the right things. Finally, we reviewed the connection between
the Departmental measures and the "Healthy Cities" performance indicators.
In Phase III, one year later, we delivered a refresher course in results-based
performance measurement, as well as intensively trained aand coached a
cadre of budget analysts to become in-house resources/consultants in performance
measurement.
Results Achieved
- Results-based performance measurement training for approximately 200 City
staff.
- Performance measures for each City department.
- A high-level performance budget accepted by the City Council.
- A document the summarized the links and disconnects between the City's
performance measures and the results described in the Healthy Cities document.
Specific activities
- Project planning.
- Results-based performance measurement training delivery.
- Executive coaching in the performance measurement process.
- Analysis of performance budget results in terms of the "healthy cities"
concept.
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