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Contract Period: 2001 - 2002
State Services for the Blind, a Minnesota State Goverrnment Agency, was challenged to increase the placement rate of sight impaired people into meaningful jobs. PSG assisted SSB in a variety of ways including strategic planning, designing outcomes for workforce development, and comunications redesign.
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Summary of Engagement:
In April, 2000 The Public Strategies Group, Inc. (PSG) was asked to assist the Minnesota State Services for the Blind (SSB), Department of Economic Security, to develop a consumer focused, fiscally responsive plan by which SSB will lead and manage services to blind consumers into the next decade. This work must help blind, visually impaired and print impaired consumers to achieve a high level of independence and self-sufficiency. A four-phase project not only produced this plan, but each phase resulted in specific deliverables for SSB:
- Clarity of mission for the effort
- Project scorecard that contains measurable performance expectations
- Common refrains as heard from customers and stakeholders
- Stakeholder chart and map
- Set of strategic opportunities
- Set of decisions to focus action
- First steps of action plan undertaken
- Definition of success
- Employees understand what SSB success is
- Leaders understand how to sustain change
- Complete Design of Self Sufficiency Delivery Strategy
In April, 2001 PSG was asked to continue implementation of the plan by supporting four particular initiatives:
- Strategic positioning of SSB as a whole
- Redesign of the workforce development program
- The first implementation steps re: the self-sufficiency design, and
- The introduction of performance-based contracting.
In November, 2001 a third stage to the contract was begun to support three initiatives:
- Strategy and Financial plan for the Communication Center
- Implementation of the Workforce Development Action Plan, and
- Continued support of implementation of the Self-Sufficiency design.
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