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Summary of Engagement
Bruce Toby, Mayor of Gloucester, engaged PSG to do action planning for the City durng the winter of 1996. The City of Gloucester is an old New England city, formerly dependent on a severely declining maritime industry. There have been many different models for development - from tourist center to renewed manufacturing. Their immediate concern was providing better City services at less cost.
We completed a series of personal interviews with key leaders and workers in City government, as well as a wide assortment of citizens. Based on those interviews, PSG developed a set of strategic opportunities for the executive managers, and used those as the foundation for a two-day retreat. The purpose of the retreat was to review the opportunities, set priorities, and create an action plan that implemented the priorities.
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