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The following list of topics can be delivered as a keynote speech, a seminar or a workshop, customized to the needs of your organization. Contact Tom Moss for more information.
*New - Transformational Leadership in State and Local Government. 21st Century government leaders need new skills and knowledge to transcend bureaucracy and reconnect people with their government. This workshop shows you how. It emphasizes “transformational leadership,” not leadership that seeks incremental change or even aspires to an excellent status quo.
Banishing Bureaucracy: The Five Strategies for Reinventing Government. Today, most public-sector managers are caught between a rock and a hard place: maintain or even increase services but do it with fewer resources. Quality and productivity improvement programs can help, but they don't produce the kinds of gains demanded by today's budget squeeze. Based on David Osborne's latest book by the same title, this workshop is designed to arm you and your organization with the insights and how-to strategies and tools needed to creatively deal with your performance challenges and financial limitations.
Transforming Education. Change within educational systems poses special challenges. This presentation defines "transformation" within the context of public education: a transition from the hierarchical traditions of the past to a new model that refocuses resources on learning, redistributes responsibility and accountability in ways that will achieve outcomes more effectively, institutes mechanisms for continuous improvement, and redesigns administrative systems to become service centers instead of control centers.
Investing in Change. Change requires a continuous investment in new resources, such as training, information technologies, customer surveys, and special expertise. This presentation helps leaders identify strategies for making initial and long-term investments in change through innovative financing and budgetary techniques and more effective communication with customers and stakeholders.
Redesigning the Public Sector Workplace. As change permeates public sector organizations, managers are recognizing the need to restructure the workplace. Through the use of self-directed cross-functional teams, horizontal restructuring of hierarchies, and the institution of "manager as coach" models, government organizations are transforming themselves into high-performance engines of public service. This session helps managers better understand these new approaches to the workplace and how to implement them.
Changing the Culture of Public Organizations. One of the fundamental strategies for transforming an organization is redefining its culture: values, attitudes, norms, unwritten rules, and learning climate. In many cases, organizations must move from a culture of blame to a more supportive environment in which employees feel empowered to experiment - even at the risk of failure - to improve performance. This presentation explores what makes an organizational culture healthy and what public agencies can do to change.
Leadership and Organizational Courage. Courage isn't the absence of fear, it's the capacity to act in spite of fear. This workshop explores what it means to en-courage people within an organization. Just as the characters in The Wizard of Oz eventually learned that the qualities they sought externally - courage, heart, brain, and the way home-- actually existed within themselves all the time, organizations must learn to identify and draw out the strengths, abilities, and other resources that sustain transformation.
Finding the Customer: Delivering Real Service in Public-Sector Organizations. Many public organizations have embraced the idea of serving customers, but face difficulty applying the concept. This presentation explores the difference between customers and stakeholders, the principles of enterprise thinking, barriers to success, and how to define and focus on primary customers.
Winning Compliance: New Paradigms in Regulation. Transformational change in public organizations implies rethinking our approach to regulation. This presentation introduces participants to a new regulatory model: the use of education, incentives, and strong customer service to help win compliance.
Public Sector Marketing. Entrepreneurs in government? Success stories from around the world demonstrate that public organizations can use the principles, strategies, and tools of marketing to communicate more effectively and win increased revenue or "market share." This session examines the importance of marketing in the public sector and offers strategies for implementation.
The Politics of Reform and Reinvention. Elected officials play a key role in determining whether public organizations can make meaningful changes. Traditional approaches - uncovering waste, fraud, and abuse - don't deliver improved long-term performance at a lower cost. This presentation introduces basic concepts for post-bureaucratic politics, focusing not on partisan or ideological issues, but the kinds of political forces available for elected officials who support transformational change in public organizations.
Introducing Choice and Competition. Choice and competition are powerful motivators for change. Leaders working to transform organizations win greater support and credibility for their efforts when competition exists for services provided, both internally and externally. This presentation introduces the concepts of choice and competition in the public sector and provides concrete implementation strategies.
Reinventing Citizenship and Civic Involvement. Many citizens are exploring ways to "take back their government," prompting the development of new models for engaging citizens in the process of governance. Initiatives such as citizen juries, civic education for children, and community-based planning and decision-making challenge the tradition that citizen participation in government is limited to the electoral process. This presentation focuses on how professionals in public service can create and sustain meaningful opportunities for citizens to participate in government and influence public policy.
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